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Why use video?

Our brains are hard-wired to engage in storytelling. There’s an opportunity to connect more emotionally with people through video … having people on camera, seeing them and hearing from them stimulates our emotions in a way that the written word cannot.

How do you charge for the service?

Our pricing plan has two components. A single one-time onboarding charge for the design and build of your hub and a monthly service subscription fee, based upon the data volumes managed by us on your behalf. The minimum contract term is 12 months.

How long does it usually take to create a Hub?

The entire process from initial discussions to Hub delivery to your end users should take no longer than 6-8 weeks. Ashia can be delivered within days, but most implementations take the full 8 weeks, with the critical factor being the curation of your custom video series required for your launch.

Is the end user data anonymised?

Yes. We do not require, nor store, any data that identifies any individual.

How do you keep the data up to date?

We employ a data processing team who manage, maintain and update our systems daily. Every piece of data held by us is checked and verified every 90 days.

How are the support organisations selected?

Working to your brief, our data research team identifies, validates and verifies the organisations that we signpost, using a number of sources including the Charity Commission, Companies House, OSCR and professional membership organisations. We will of course work with you to ensure that your own data is included.

Do you offer medical advice and how is this approved?

No. Medical advice is not provided, only the personal stories and experiences of individuals.

We use other EAP and wellbeing solutions, can you integrate them?

We can design your hub to clearly signpost other services that you offer so that you can effectively create a wellness one-stop shop.

Can our wellness hub remain private to our community?

Yes. We offer a number of end user access options to ensure your hub is only visible and available to your community.

Is Ashia available as an App?

No. Ashia is designed ‘mobile first’ and is optimised for mobile users and operates on a hand held device as if it were an app. We recommend that your end users save your Hub’s URL to their home screens.

Can we upload and manage our own data?

Yes. Data management access can be provided to our clients via their Insights Hub if required.

Do you still have a question?

Please don’t be shy! If we can help you in anyway with a question, issue or request for further information – just reach out. We’d be delighted to hear from you.

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